This Refund and Returns Policy applies to digital subscription services purchased from IPTVI.ca. Because access credentials are delivered electronically, eligibility depends on the activation and technical history of the order.
Before requesting a refund
Please contact support first. Many playback issues can be resolved by checking the application, playlist details, device settings, internet connection or ISP routing. We may ask for screenshots or diagnostic information needed to investigate.
Eligible requests
A refund may be considered when a verified technical problem originates from our service, support cannot resolve it within a reasonable period and the request is submitted promptly after purchase.
Requests that are normally not eligible
- Incorrect purchase, change of mind or failure to check device compatibility.
- Problems caused by an unsupported application, device, VPN, internet provider or local network.
- Sharing or using access beyond the connection limit.
- Failure to follow reasonable setup or troubleshooting instructions.
- Temporary maintenance or interruption outside our reasonable control.
- Accounts suspended for misuse or violation of our Terms & Conditions.
How to request a refund
Use our Contact page and provide the order email, purchase date, plan, device, application and a clear description of the issue. Do not publish credentials or payment information in public messages.
Review and processing
Each request is reviewed individually. Approved refunds are returned through the original payment method when possible. Processing time depends on the payment provider and financial institution.
Chargebacks
Please contact us before opening a payment dispute so we have an opportunity to investigate and resolve the issue. Fraudulent or abusive disputes may result in service suspension.
Consumer rights
Nothing in this policy removes mandatory consumer rights that apply under Canadian federal, provincial or territorial law.
Last updated: September 19, 2026